Frequently Asked Questions

Water Damage

1Can I just clean up the water on my own?
The truth is, this really depends on the extent of the damage, but in our expert opinion it’s a good idea to have a professional assist you. When a home space is flooded, water can get into unexpected places. If the water is not properly dried it can lead to mold and other issues that may severely damage your home. For this reason, the best course of action is to employ an experienced water restoration expert to assist with the cleanup. They will know what to do (and have the proper equipment to do the job) in order to ensure the issues have been properly dealt with. Not to mention, a professional will be able to deliver an impartial assessment that will help you with any ongoing concerns or pending insurance claims.
2How long will the drying process take?
Another common question that we are often asked is how long will it take before your home is dry and back to normal. When you have the assistance of a water restoration professional you can rest assured that the job will be done as quickly as possible to eliminate extensive damage. The time frame is usually determined on a case-by-case basis. Following our initial assessment of the water damage, we’ll be able to give you a more accurate timeline. The main priority should always be making sure the home is completely dry and dehumidified.

Mold Remediation

1What causes mold to grow in a building?
Mold is ubiquitous. And is virtually always in the air. However, indoor air quality can be compromised when mold levels become pronounced. Mold always grows as a result of moisture. Keep in mind, mold is never a problem, but a symptom of a problem: water or moisture. Leaking or broken pipes, flooded basements, and other types of water damage can cause abnormal mold growth. If your home or place of work has experienced water damage, it’s important to dry the areas completely and keep those areas dry. Simply put, no moisture problems, no mold problems.
2How can I tell if there’s mold in my home or place of work?
Mold sometimes grows in hidden spaces, so you won’t always be able to see it on your own. However, there are various signs that indicate mold might be growing in a building, including: a musty odor in your home; signs of water damage on walls, ceilings, or floors; and even symptoms of respiratory allergies in building occupants. And if an assessment is necessary, Service Solutions is well versed to assist.

Fire Damage

1Can you get rid of the lingering smoke smell in my house?
Yes! We are pleased to say that we are fully equipped with modern cleaning and deodorizing equipment that will remove even the most pervasive smells. No matter how much of your home has been damaged, we can completely remove all of the odor causing smoke and soot residue before you come home, completely eliminating any undesirable odors.
2Can you provide emergency board up after a serious fire?
Occasionally, fire damage is found to be so extensive that building needs to be boarded up for safety and security reasons while it is being restored. This is a service that Service Solutions provides for our customers. After the fire has been put out our emergency restoration pros will come right away to complete an assessment of the damage and begin the recovery process. If needed, we will board up the entrances and windows to keep your home secure.
3Can I stay in my home during the restoration process?
It really depends on the extent of the damage. Following our professional assessment of the damage, we will provide expert advice so that you can make an informed decision.

Storm and Flood Repair

1Can service solutions remove the fallen trees on my property following a storm?
Although, Service Solutions focuses primarily on water damage restoration and repair, we also can take care of debris removal. Our team of restoration experts will assess your damage as well as provide reconstruction assistance. We are here to help!
2Water from a storm has come into my home, what can I do now?
As soon as you notice water coming into your home, try to protect the area by plugging any leaks and putting down a waterproof tarp. If it is safe to do so, try to limit the amount of water spread by containing it to one area. Be careful and put safety first. As soon as the storm subsides contact Service Solutions; we provide 24/7 emergency response and we will be there as soon as we can to assist you.
3Does Service Solutions provide repairs and reconstruction?
We are a full-restoration service. Although we specialize in water removal, we also do repairs and reconstruction. If your home was damaged from a storm we can take care of the repairs for you. Think of Service Solutions as a one-stop-shop for all of your water damage mitigation, restoration and reconstruction needs.